All supplier invoice inquiries should be emailed to [email protected]. Payment status inquiries will only be addressed for past due invoices.
The standard Apache payment terms is Net 60. If you have a different payment agreement with Apache, please refer to your contract in place. Payment date is determined with payment terms from the invoice receipt date, not the date on the invoice.
Apache uses SAP Ariba as the sole invoice processing system. New suppliers will be contacted with Ariba onboarding information as a part of the initial supplier set up. Suppliers not onboarded to Ariba should contact their Apache business contact for more information.
Apache has partnered with Capital One to help streamline our payment transactions, offer increased security and improve efficiencies for both parties. Capital One will issue virtual cards with a single use credit card number for payment to impacted suppliers. Suppliers will be responsible for providing an appropriate email address to receive the virtual card payment. If you are a Supplier who receives payment via the virtual card program and are in need of assistance, please reach out to Capital One’s 24 hour customer service line, 866-772-4497.